Staples

Who's the owner of this Staples who takes absolutely no pride in their store? Needed passport photos taken and printed, but tried calling ahead to make sure we could take our infant in and that there was availability. Nobody ever picks up the phone, and I've called numerous times on numerous days. Then, because it's just a few blocks from where I live, we decided to walk in. The first time, the guys working there said, "We have no film to print on. Come back in a few days.". My wife went back in a few days, waited for 20 minutes in line, and then was told, "The "machine" is broken, so you need to come back in a few days." The management of this location should be embarrassed.

As a visitor from Australia, was expecting to have a good experience. Staff unable to log into their POS system and computer shut down mid transaction.. then wait 15 mins to print a receipt, what a joke.. Van living in the dark ages. FINALLY told its too hard to reprint and because items are Staples brand I dont need a recipt anyway. Staff doing their best to deal with an incompetent system.

I visited this location today to use their FedEx shipment services. I approached the desk and the two young men were busy fiddling with a camera and going over settings or something. I was the only person in line. They did not acknowledge me until someone at the print desk pointed me out, that’s when one of the guys looked at me and said “We’ll be right with you” and they immediately went back to messing with the camera. This went on for a few minutes, annoyed I looked over at the guy behind the print desk and asked “Is it possible for me to get some service?” He pointed to the two guys still messing with the camera. Then he actually approached them and told them a customer is waiting. Finally one guy put the camera away. The other guy finally acknowledged me and I said “Hi, I need to ship a package.” He then says “I’ll be with you in a few minutes, I have to take care of these boxes first.”pointing to the packages that were on the desk before I arrived and which all of a sudden became super important. So I said “You know what? Bye!” I was so annoyed, absolutely terrible customer service, the worst . I know they’re young guys and working at Staples in the shipping centre is not their life’s dream but a job is a job and you do that job well, regardless.

Visited this location 2 weeks ago to get my passport photos done. This place is so disorganized it took this young kid 20 mins to fire up the camera, then chose to speak with other co workers and customers before completing the job. Even though this was pretty bizarre and god awful customer service, I didn’t think much of it, paid for my photos and left. The day comes for my passport renewal appointment and the agent tells me the photos don’t have the necessary stamps needed to accept my renewal application. Maybe… just maybe, if the kid working printing didn’t have his head sticking so far up where the sun don’t shine I would be finished the application and not waiting 6 hours total at the passport office. Pretty sweet deal staples, figure it out for once in your lives.

I couldn't pay for office desks online so I went to the store personally. The customer service was great, they helped us to solve it by ordering the office desk in clearance on the spot and let them ship it to my place. It arrived day sooner, so the shipping was really fast! The quality and price is awesome. I'm very happy with my purchase 10/10 for sure :)